We know the aviation industry is small, and word spreads fast (good or bad!).
Which is why we work diligently to keep up our excellent reputation. The testimonials below are actual comments from some of our satisfied customers. If you would like to include a comment of your own, please use the "Post a Testimonial" feature at the bottom of the page.
I first met the crew from Sarasota Avionics at an airshow and instantly got along with them! If you take the time to visit their booth at Oshkosh or Sun’n Fun, you will have the chance to learn what real customer service is about. They installed the best panel for me that any aerobatic airplane has ever seen, and used space that I didn’t even know existed in the Edge!
More from Melissa Pemberton
As you might guess, I’m a demanding customer. Let me give you an example. I was recently ferrying the Extra over a remote Mexican jungle miffed that my Sat weather wasn’t working. From the cockpit I sent a text message to my friends at Sarasota Avionics explaining the problem and got an immediate text back saying they would look right into it. You could say that pretty well re-defines the term “Customer Service!” Of course, while I can’t promise that every transaction with Sarasota will come with a text message option, I’ll bet if you meet the guys at the Sarasota Avionics booth and get to know them, you might get the same great service.
More from Patty Wagstaff
I have been dealing with Sarasota Avionics for three years. They have completed major avionics upgrades, minor upgrades as well as aircraft maintenance. Always the same; on time, on budget, on spec! Dan and his team are always there for my minor & complex problems, Monica so organized! Kirk, his team always has time and Mary Ann always pleasant and helpful! Sarasota is the only U.S.-based avionics company I will deal with, they always make me happy.
Just a note to tell you how pleased we are with the purchase and installation of the KT74 from the start with you at Oshkosh to the completion at Tullahoma. Chuck and the staff were outstanding individuals with whom to work. Their professionalism and quality of work is second to none. The "icing on the cake" was to the extent that everyone involved has made us feel like valued customers. I have no doubt that your partnership with them will continue be very successful.
Appreciation for George Menosky & the KPGD Team
I want you to know just how pleased I am with your shop at KPGD. George Menosky and his team have done an outstanding job in ensuring that everything related to my avionics install was perfect. In fact, when one of my components was defective from the factory, George personally communicated with me frequently via email to give me updates on what was going on and what he was doing to get the problem resolved. It took quite a bit of doing with the manufacturer, but in the end I flew away with everything I was promised and everything working just right. What's more, everyone has a great attitude and is happy to see me whenever I'm there; I feel like part of the family.
Congratulations to you for the organization you have developed. It may be hardware that you sell and install, but it's great service that creates loyal customers. I know, I'm one of them! I will soon be considering some additional work for my aircraft and it is because of this that Sarasota Avionics is my first choice.
Transponder now triggers on "alt" automatically on the T/O roll and goes to "ground" ops after landing. The shop in Sarasota IS the best in Florida (no doubt). They quickly figured it out and reprogrammed it for FREE. Two other shops couldn't get that figured out for us. When we eventually have to replace the HSI or AI next time, I really think we need to consider Sarasota. They are very big and light years ahead of other shops in all regards (people, professionalism, equipment, organization and expediency).
Sarasota Avionics International has provided service and installation on my last three aircraft. They have provided everything from three full glass panel installations, to supportive aircraft maintenance, wingtip tank installations, and engine installations. In each and every instance the staff, under the watchful eye of their management, has performed without hesitation and with un-equaled professionalism. When squawks arise they diagnose and provide solutions that continue to keep my planes in the air so that I can fly without worry! All this has been done in a thoroughly cost competitive manner from technician to ownership. I have been many places in the life of my aircraft and none equal Sarasota Avionics. If you try them out you will be a satisfied customer.
Thank you for a job well done
I've finally completed my panel and interior upgrades with Sarasota Avionics in FL. While the project took longer than I anticipated, I was blown away by the final product. The new panel and avionics are a breeze to operate and make it where the plane nearly flies itself. The interior is on par with my automobile and is incredibly comfortable. I requested several mods which hadn't been done in an original 36 Bonanza before such as contoured G36-style side panels and a newly designed one-piece headliner with LED touch lighting. The inertial-reel BAS shoulder harnesses were a major upgrade from my old harnesses. The final piece to this project was the excellent instruction on the ground and in the air by Leonard van Linschoten (Sarasota Avionics' instructor and pilot) who had me instinctively flying the new system remarkably quickly. To Kirk, Bert, John, Ryan, Tom, Monica, Jessica, Leonard and all the rest...thank you for a job well done.
Professional Pilot Magazine - March 2012
Steve Cirino, Rocky Mountain Sport Jets
North Canton, OH
Sarasota Avionics at VNC in Venice, FL is my choice. Estimates are quick and accurate and panel planning is inventive. When times were tough with Eclipse aircraft, Sarasota Avionics worked closely with both FAA and Eclipse operators to restore faith in the aircraft and the harmony of the Garmin GPS unit we had installed in our Eclipse. Sarasota has really done wonderful panel work for us.
Professional Pilot Magazine - Letter to the Editor, April 2011
Sao Paulo, Brazil
The only place our DC8-73F gets avionics work done is at Sarasota Avionics SRQ. Kirk Fryar is the owner and chief technician. His ability to diagnose troubles causing panel problems and to make quick fixes is uncanny. With our legacy jet we need someone who still knows how to repair older aircraft systems and keep us flying. Kirk does it all.
Aero-News Network - Propwash Issue 12/29/09
Green Cove Springs, FL
Sarasota, and their partner Leading Edge Aviation (out of Vandenberg Field, KVDF) did an amazing job in just about three weeks.. and under the pressure of a truly formidable deadline. Even with some new antennas and the necessary paint matching... there was nary a scratch, blemish, mismatch or gizmo out of place. I've never had as overtly a positive experience on a project this massive/critical and to say the least, we can't recommend these guys highly enough. In the East Coast avionics community, which is filled with some of the best (and worst) companies in the nation, Sarasota stands taller than all the rest. We were pretty damned impressed.
THANK YOU for having a great team
I wanted to send a note of thanks to you and your team. I had a critical system failure in my 2001 Mooney Bravo. I flew it for about 10 hours manually in IMC, that was enough for me. Unfortunately trying to do that flying home through IMC and icing was just a bit too much risk for me. So stranded as I was, I was recommended to Sarasota Avionics by David Green over at Florida Flight Maintenance. I really try to avoid unfamiliar FBO’s working on my Mooney, but given the recommendation I flew to both your Venice and finally your Sarasota facilities. Your team was outstanding! All the way from Karen who very kindly prepared a list of places to stay and eat to Larry who worked his magic on my KAP225 and as a bonus re-calibrated my HSI KI-525A Indicator. What I was convinced was going to be a very expensive autopilot servo replacement ended up to be a small AP disconnect switch. Larry chased the overnight delivery which never made it out of Kansas City due to the snowstorms. Nonetheless Larry came up with a fix to get me home with an autopilot without further delaying my return. All your people were very accommodating and treated my plane and myself as if a VIP customer. Thanks to them I made it home safely through some nasty storms including some moderate to severe icing near Elkins. THANK YOU for having a great team. I will certainly recommend your company to my flying friends and will not hesitate should I need any avionics work in the future!
Happy G3X Customer
Gentlemen, I would like to take this opportunity for a shout out to one of your guys in your fine organization. Bill Snead has been working patiently with me since April, helping me to decide which product and product combination I should settle on for my airplane. While GRT, MGL, and Dynon all have excellent products, Bill never spoke badly about the competition and never pressured me into the sale. We must have exchanged 50 emails in the 4 months, along with several telephone conversations. Bill never tired and was always pleasant and professional. I am sure you guys know that I consider Bill a great asset to your company and will recommend him and your company in a heartbeat over any of the other Garmin dealers. It really blows my mind that one can still get this level of service and made to feel like the customer is still important. I take my hat off to Bill Snead and your organization.
Above and Beyond
We had a wonderful flight home and every instrument was working flawless. I want to take this opportunity to thank you all for your help and support and commend your professionalism. The tutoring session did help me immensely to understand the systems and their interactions. Your efforts went well beyond what could be expected and you have won a very satisfied customer.
One Grateful Customer!
Dear Kirk and Monica:
Perhaps only you guys can really appreciate the enormous difficulty one can have in dealing with a government agency that lacks urgency and continually redefines itself in new bureaucracy. It’s been over 2 years and 8 months now in going through the process of obtaining my 135 on-demand charter certificate, and without your help it may not have been possible. I can’t thank you guys enough for taking the time to assist me with all the log book issues, 337’s corrections and giving me good advice. I thank my lucky stars that I had my panel updated in my Baron back in 2005 with Kirk, or this type of log book clarification and paperwork modification some 7 years later may not have not been possible!
Monica you are a real credit to yourself as an aviation professional and to Sarasota Avionics. Thank you so much for going above and beyond. When I heard that Kirk also offered to exchange my UMA lights to a newer STC’d or PMA’d type, I once again was grateful to be a customer of Sarasota Avionics! Your guys are the very best!! Please rely on me for referrals and testimony to anyone at anytime of the quality of your team! Thank you.
A raving fan. Cheers – Mark
Hi to all: Panel arrived on Wednesday afternoon and we have been in the installation process since. The whole panel was beyond expectations! It is all going well so far but might have a questions for the guru Don. Will probably talk to him soon. Once again it is really nice and the wiring harness has been easy to work with so far. Thanks again for everything! Bud
Hey Kirk and Bill,
I'm totally happy with the airplane. You guys did everything you said you would (and even more than I knew you would) on budget. Astounding. I'm a big fan of Sarasota Avionics and will tell everyone I know, and even most people I don't know.
Quick Aspen Turn-around!
Just wanted to let you know how your company turned a bad event quickly around for me. Although as you know my Aspen 1000 died unexpectedly last month. The turnaround was very fast basically took only five minutes plus they found a loose wire to the altitude preselect and now that unit works good as new too. I am very pleased with your Avionics shop and certainly intend to go to you for all future purchases.
Aera 560 Installation
I just wanted to send a quick note of appreciation to you both and your staff. I was very impressed with the level of service I received getting my new plane with installation of the Aera 560 and some instruction with regards to installed avionics on 87 DG. It has been a pleasure dealing with you and I look forward to many more transactions.
Port Orange, FL
Great flight home showed all the traffic and weather by Leesburg very well as I deviated around it. Shot the GPS approach to Spruce Creek as well so THANKS for the great job and professional work done by all your employees. Even switched transponders and no issues there either. Plan on flying and shooting approaches before we leave for the nasty weather in Alaska in July. Thanks again!
Getting Used to the Magic
Ron & Helen M.
Smiths Falls, Ontario
We arrived safely back home after about 12 hours via Savannah GA, Salisbury MD, Syracuse NY and CYSH. The avionics worked as advertised. It took me the first leg to get used to the "magic" before filing IFR on the remainder of the flight. Helen really loves the new stuff and has been reading lots to get use to the glass instruments. The aircraft is a moving advertisement for Sarasota Avionics and I am referring lots of people to your company. Looking forward to seeing you in the winter.
Thanks for the Help
I wanted to contact you today and thank you so very much for all the help. I had the most enjoyable flight of my life. No problems and all works great. Thanks again for the help and also for following up.
Everything is going great! We've been flying the Twin Beech quite a bit. A couple of weeks ago we flew it to Tullahoma, TN to the Beechcraft Heritage Museum fly-in and it was a big hit.
The work you guys did is phenomenal. John Caldwell et al did a fantastic job. You did exactly what I asked and you did it very well and I've had zero problems. I hope all of you guys are well and happy and I hope to see you one day soon.
Dual Aspen Install
Richmond Hill, GA
Everything is working well, and the more I learn the more I like the simple displays. My biggest concern with the Aspen equipment was temperature and shutdown, but I have not seen that once.
I was at KSFB today and an A36 owner was looking at my plane. He was really impressed with the plane and the Aspen install. He asked a lot of questions and wanted to know how I liked the overall display. He was concerned about too much clutter. I found myself telling him the same words you told me. "Find the things you like and display those and do not show those that are too much."
Anyway, thanks for doing such a great job on the installation. I kept expecting to have some sort of problem but nothing has surfaced so all I can say is you guys did a super great job. You can be sure I will point people to you anytime they are looking for any avionics work.
Keep Up the Good Work!
It's hard to put in words the level of service you provided this past weekend. You guys went above and beyond what a normal shop would have done. I will proudly show off my panel and recommend you guys to other owners.
KEEP UP THE GOOD WORK!!
Thanks for the hard work
Ki, The GTN-750 worked great on the way home! Sadly, thunderstorms on the return leg, my work schedule, and tropical storms kept me from giving her a full workout so far--but all of the basic functions appear to be flawless (and I have no doubt that everything is good to go). Thanks again for your flexibility and hard work. As you’re aware, purchasing it by the 15th and installing it while I was in town for work significantly reduced the time and cost—thanks again for a flawless install. Cheers
I recently received a letter in the mail from you asking for feedback about my recent installation. My most recent installation was actually my 3rd one with you all. This was for a Flightstream 210 which I absolutely love. My previous installations were for some Aspen upgrades (synthetic vision and AOA) and before that we did a major panel upgrade. I’ve been very satisfied in every interaction I’ve had with your team – especially with the crew in Tampa. Ryan at Tampa is an amazing service rep for you all. He’s patient, responds promptly, and he’s super friendly. You need to do whatever you can to keep him around. People like him are really hard to find.
I’m sure I’ll be back as I continue to do more upgrades on the Baron. I appreciate everything that you all have done so far. Keep up the good work!
You lived up to your reputation!
O Fallon, IL
Just replaced 2 Garmin 430W's with the GTN650 trade-in upgrade. The install and service went without a hitch. Got it right the first time!!
Overall the best avionics shop I have dealt with in the industry. Knowledgeable and great staff at the Venice location. Very happy with Sarasota Avionics.
St Petersburg, FL
Picked up information on Sarasota Avionics through other people in area. My airplane is Cessna twin T310R which is used for business. Was having a problem with the autopilot, explained the issue to Larry he knew right away where to begin. Was very detailed with everything he was going to do, explained to him that time was of the essence as we had trips planned. They did an excellent job of communication, getting the job done quickly, also had genuine concern on the work that was done by them as he said for me to call him and to do a test flight. They did unbelievable work. Also, was very detailed on the paperwork which is extremely important to me. In the aviation world everyone knows there are a lot of people out there whose work not to the best standards. I really expected a lot as down time is not really an option for us and Sarasota Avionics did everything I could have expected and more!
Superior customer service
St Johns, FL
Great customer service. About two months ago I ordered a Sennheiser S1 Passive headset from Sarasota Avionics to start my schooling off right. After 24 hours in the cockpit my headset quit transmitting. Upon notification of the problem, Sarasota Avionics sent me a RMA to return the headset so they could deal with Sennheiser directly vs. me dealing with them. I sent my headset back on a Saturday and I had a new S1 on Tuesday before I went to class for night navigation. You just can't beat great customer service. I will seek Sarasota Avionics out for as many of my future purchases as progress through my program. Thank you to all of the staff for getting me back on track again with a good, comfortable headset.